FAQ

To sell through our website, please use our online quote wizard. This automated tool is available 24/7.

To sell your equipment by phone, call 1-800-342-5534 and our purchasing staff will gladly assist you. You can also schedule a video chat with our expert buyers so they can better assess the condition of your used gear. Video and phone service is available Monday-Friday, from 9 am to 6 (ET).

We offer direct pickup of quoted camera gear from your residence, free of charge for quotes above $300. Reach out to us at 1-800-342-5534 to schedule a pickup.

In-person drop off and pick up are available at our retail location on:

• Monday through Friday: 10am to 6pm
• Saturday: 10am to 4pm

The automated Quote Wizard is available online 24/7.  The equipment available on the Quote Wizard is a listing of the gear KEH is seeking to purchase.  If we are overstocked, certain items may not appear. Please note that the minimum quote amount is $50.00. 

If the exact item you are looking to sell is not available on the Quote Wizard, please contact the Purchasing Department by phone at 1-800-DIAL-KEH, or submit a request by email to [email protected] to determine the value of your equipment.  Please do not submit an online quote with the closest match, as this will provide inaccurate results.  Please note that prices on camera gear can fluctuate depending on supply and demand.

Once you have selected an item on the Quote Wizard, you will be asked to select the accessories you are sending in with your equipment and then the grade of your equipment.  The KEH grading system is for cosmetics only.  Grades LN-, EX+, EX, and BGN must be in working condition.  If the item needs to be repaired or adjusted, please email [email protected]  or call 1-800-DIAL-KEH to determine what the value of your equipment will be after the repair is added.

After a grade has been selected, the Quote Wizard will provide an estimated value of your item.  The estimated value quoted is based on the information supplied concerning the grade and description of your equipment.  The final payment price will be determined once the equipment is received and inspected by a KEH technician.

The estimated value does not reflect any repair costs required to bring your equipment to good working order.  Repair costs will be deducted from the final value and will be communicated to you prior to acceptance of the purchase agreement.

KEH will contact you to discuss any deviations in the grading or description of your equipment. 

Quoted values are valid for 14 days from the date the quote is submitted to KEH. 

We are not always able to make an offer to purchase certain older or broken items.  We will be happy to help you recycle your used photographic gear in an environmentally responsible manner if you would like to donate the equipment to KEH.

Simply inform the Purchasing Department at the time you submit your quote that you wish to trade your equipment, and a KEH buyer will apply your quote to available merchandise.

Upon receipt of your item(s), please allow up to 3 to 5 business days (Monday through Friday) to receive your offer. Busier times of the year may extend processing time.

You will be paid the final estimated value price, provided the final value is equal or higher than the total estimated value.  If your final quote is less than the original estimated value, you will be contacted for approval.

Upon approval of our offer, you may choose to have a check mailed to you via U.S. Mail or we can electronically transfer funds to you through your verified PayPal account (PayPal fees may apply). 

You may also apply all or part of the final value of your quote to a trade order.  Simply inform the Purchasing Department that you wish to trade your equipment, and a KEH buyer will apply your quote to available merchandise.

If you opt to receive Quick Pay (applicable for quotes submitted via the website), we will issue payment via the selected method (check or PayPal) without further contact, provided the final value meets or exceeds the original quoted amount.  If the final value is less than the original quote, you will be contacted for approval.

Should you decide not to accept our offer, we will ship your equipment back to you at no charge.  Free return shipping is only available for addresses located in the contiguous United States.

To check the status of your quote, please contact the Purchasing Department by phone at 1-800-DIAL-KEH, or by email at [email protected].  When inquiring about your quote, please include your first and last name and quote number (if available).  Due to the volume of emails received, please allow 24 hours (Monday through Friday) for a response. 

Quotes submitted within the contiguous United States can receive a pre-paid FedEx shipping label for quotes valued at $100 or greater. Unfortunately, at this time, the prepaid FedEx shipping label is not valid for quotes shipping from Hawaii, Alaska, APO, or international addresses.

For quotes submitted via our website, you will receive an email with a link to print a prepaid FedEx shipping label. Quotes placed by phone or email will receive instructions on printing a prepaid shipping label. If you have multiple boxes to ship, do not make multiple copies of the same label. Call 1-800-342-5534, and we will provide instructions for printing multiple labels. A new label will need to be generated for each box. We will not refund shipping costs incurred independently of the provided prepaid FedEx shipping label.

Please note that the tracking number for your shipment will be created and provided to you upon drop-off at an authorized FedEx location or pick-up at your address.

To ship your gear to KEH, please follow these guidelines:

1. Enclose a copy of your Quote Wizard evaluation inside the box. We recommend that you retain a list of the items shipped and their serial numbers for your records. Your quote evaluation may be delayed without complete information.

2. Carefully package your equipment. Choose an appropriately sized box for the items, and be sure to pad the box with materials such as bubble wrap or packing paper. KEH Camera will not be responsible for improperly packaged items and any resulting damage. To ensure proper return service, please drop off the package directly at an authorized FedEx location in person and ask for a receipt with tracking information.

3. Please ship to the following address:

KEH Camera
Attn: Purchasing Department
5080 Highlands Parkway SE, Suite B
Smyrna, GA 30082

In an effort to expedite the processing of your quote, please write your quote number on the outside of the box, if available. Please label multiple boxes 1/3, 2/3, 3/3, etc. on the outside of each box.

We recommend shipping your equipment via an insured and trackable method. We are not responsible for lost or damaged items shipping to KEH without a KEH pre-paid FedEx label and tracking receipt. All packages must be shipped prepaid. KEH will not accept packages shipped COD.

We offer direct pickup of quoted camera gear from your residence, free of charge for quotes above $300. Reach out to us at 1-800-DIAL-KEH to schedule a pickup.

SCHEDULING FRONT-DOOR PICKUP
For your convenience, we now offer direct pickup of quoted camera gear from your residence, free of charge for quotes above $300. Simply complete the quoting process as usual, box up your gear, and reach out to us at 1-800-DIAL-KEH to schedule a pickup.

KEH Camera gladly accepts quotes worldwide.  However, please note that the minimum amount for international quotes is $300.00.

Quotes shipping from countries outside of the United States may be subject to the import taxes, customs duties and fees levied by the originating country for both inbound and outbound shipping.  The customer associated with the international shipment will be responsible for all import taxes, customs charges, duties and shipping fees.  We have no control over these charges and cannot predict what they may be.  Please contact your local customs office for further information.

If upon KEH’s final evaluation and pricing you decide not to sell your equipment, you will be responsible for all return shipping charges, duties, taxes and fees.

Please note we are not responsible for exchange rate fluctuations.  We cannot declare international shipments as “gifts”, as this is a federal violation.

We sure do! Most products come with a 180 Day warranty.

If your equipment is defective, we will either repair it or issue a replacement product of the same model and grade. If repair is not possible and a replacement is not available, we will issue a refund for the original purchase amount. Shipping to and from KEH is fully covered.

The following grades are covered under warranty: Like New (LN), Like New Minus (LN-), Excellent Plus (EX+), Excellent (EX), and Bargain (BGN), excluding any equipment detonated as “inoperable”. Our warranty does not cover Ugly (UG) or As-Is (AI) grades, batteries, bulbs, and material or non-mechanical defects. Damage resulting from misuse or neglect (ex. Drops, water damage, sand, or tampering by anyone other than KEH Camera’s repair team) will void the warranty.

An extended warranty may also be available for select products.

If you have any questions about our warranty, please contact us at 1-800-342-5534 or [email protected], and we'll be happy to help.

Additional information on our used condition grading scale is available here. Please don't hesitate to contact us if you have questions on what to expect.